Working With Emotional Intelligence

Our QA point of view is that in the digital age, emotional intelligence (EI) is more relevant than ever and amongst a wider set of roles. EI sets us apart from technology including AI. Whether in a technical role or a business role, or a role that transcends the two, emotional intelligence helps build trusted relationships using interpersonal communication through multiple channels. As AI competes for and transforms traditional roles, the value of improving your emotional intelligence increases.

Within any change, often characterised by the volume and pace of changes in technology, EI helps you choose and regulate your response to change, whether than be in an evolving role, within a new use of technology, or when strategy pivots. EI helps work together to seek new opportunities that fuel growth, where coming to a joint, fast, and creative understanding can leverage those opportunities before their value wanes. Emotional intelligence is vital in engaging ever more demanding customers and responding to their needs and wants.

Other situations in which EI is vital include - avoiding miscommunication in hybrid settings, within discussions about the use of AI as it raises ethical debates, enhancing well-being where screens and uncertainty prevail, and managing conflict, if not avoiding it, through active listening and empathy.

The business value improved EI brings in the digital age is substantial.

What can heightened EI do for you and your organisation?

Being more emotionally intelligent, helps be more productive at work – you do more and do more with less effort. You face less conflicts, know how to manage them better and have more interesting opportunities to engage with, through building new and making more of established relationships. You have more options open to you as you listen to others. You manage yourself better through self-awareness and become more comfortable with considering the impact of emotions in the workplace.

Our approach to your spending time learning

We do not bombard you with the history of EI, or too many ways of thinking about it. We need you to have the headspace to think through the relevance of EI to your role, organisation, and sector. Our emphasis is on your having fresh perspectives within the context of your organisation, so you and who is paying for your training gain.

Throughout the course, we pause to allow you to think and record what it all means to you. You walk away, not with a hurried plan that you are not that committed to, written at the end of the course. Instead, you have a well thought through and considered way of translating the learning into your workplace that you build on throughout the course.

Breakouts where the content is related to in depth in personalised ways through comparing and contrasting the experiences and views of others. These breakouts are not passive, nor forced contrived interaction. Prepare to think deeply about the meaning and worth of EI in your role for your career and your organisation.

What’s included?

Included are sessions that are clear in how the learning can be translated into different contexts and different roles. Knowledge is placed within relatable scenarios that extract the role of the context, the possible outcomes, and which allow you to gain insight into what can make a difference in your context. As much as the theme is EI, relevant connections are made to other concepts that draw connections between the scenarios, concepts, and performance.