ITIL® 4 Foundation - IT Service Management Certification Fast Track

Course materials

Please ensure you bring a device such as a mobile phone, tablet or laptop to access your course material on, as you will need this for use in the evenings to help with knowledge retention and exam preparation. Please note: Mobile devices are not required for use in the classroom itself.

ITIL 4 Foundation Certificate - Fast Track pre-course work

You will be provided with pre-course work by email prior to attending the course. Your success on the course will be enhanced by close attention to these pre-course materials. It is recommended that you spend at least 3-4 hours working through the pre-course work before attending. If you have not received your pre-course work within one week of the start of your course, please contact your Account Manager or info@qa.com.

Proof of identification

In order to be eligible to take the associated exam, you are required to provide photo ID with a valid signature, eg a driving licence, passport or named work ID badges, prior to sitting your exam. Failure to produce this ID will result in your exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, your exam results will be null and void and a re-sit would be required.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details and how to apply can be found here www.qa.com/axelosexams. At least two weeks' notice will be required for processing this request.

Learners failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the policy. QA Exam Administration can be contacted by email exam.admin@qa.com or by phone 44(0) 1793 696162.

At the end of this two-day course, attendees will have an understanding of the following:

• Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
• The seven guiding principles of ITIL 4
• ITIL service value system
• The four dimensions of service management
• The ITIL practices

The ITIL® 4 Foundation Certificate – Fast Track course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation.

ITIL 4 is the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world and the ITIL 4 Foundation – Fast Track course teaches the fundamentals of the guidance in an engaging and interactive way.

ITIL 4 Foundation introduces delegates to the Service Value System (SVS), which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

This intensive fast-track course comprises interactive learning sessions and practice exam questions. In preparation for taking the certificate exam on the afternoon of day two, learners will need to plan to spend 2 hours in the evening on revision and example examination questions.

The course culminates in a one-hour multiple-choice examination for the ITIL 4 Foundation Certificate and is a pre-requisite for advancing to further training in ITIL 4. The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%).

At the end of this two-day course, attendees will have an understanding of the following:

• Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
• The seven guiding principles of ITIL 4
• ITIL service value system
• The four dimensions of service management
• The ITIL practices