This course is part of the ITIL Strategic Leader pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.

The ITIL4 Leader: Digital and IT Strategy is a unique learning programme that explores the enabling of business success through the creation of digital and IT strategies. The content of this learning programme demonstrates how digital and IT strategy can help to shape, influence and drive strategic business decisions and organisational change, in line with the agile and evolving customer and business landscape.

The program spans a duration of three days and provides delegates with the flexibility to choose between an intensive 3-day block or a more extended format of one day per week over a three-week period. This structure facilitates a comprehensive exploration of strategic concepts, empowering delegates to delve into deeper learning. Moreover, it allows delegates ample time for preparation leading up to a series of mandatory in-course assessed assignments, strategically distributed across the three distinct days. QA offers both scheduling options to accommodate individual preferences and align with diverse time schedules.

This course is targeted at:

C-suite, aspiring C-suite and senior IT, Digital and Business Managers and Leaders (Directors/Heads of)

The following are suggested IT job titles that would be relevant for attending this course;

  • Chief Information Officer (CIO
  • Chief Strategy Officer (CSO)
  • Aspiring CIO
  • Aspiring CSO
  • Director of Digital
  • Director of Digital Strategy
  • Director of IT
  • Director of IT Strategy
  • Director of Strategy and Operations
  • Strategy Director
  • Head of Digital
  • Head of IT
  • Head of IT Strategy

The following are suggested Non-IT job titles that would be relevant for attending this course;

  • Other CxOs / aspiring CxOs such as
  • Chief Executive Officer
  • Chief Finance Officer
  • Chief Human Resources Officer
  • Chief Marketing Officer
  • Chief Operating Officer
  • Head of Marketing
  • Head of Business Development
  • Business Relationship Manager
  • Head of Finance and Head of Human Resources
  • Strategy Consultants
  • Business Consultants
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Learners must have an ITIL 4 Foundation certificate, or have attended and passed ITIL 4 Managing Professional Transition.

ITIL 3 or previous versions of ITIL Foundation certificates are NOT a valid prerequisite.

As part of preparing the delegates for the intensive nature of this learning programme you will be provided with pre-course work prior to attending the first day via myQA. It is CRUCIAL to the success of the overall learning experience that delegates will have read and studied the associated AXELOS case study and other pre-course reading PRIOR to attending the first day of the learning programme.

Please note: Due to the unique nature of this learning programme, which includes mandatory assessment activity, delegates MUST also demonstrate evidence of at least 3 years managerial experience when booking on to this course.

If you have not received your pre-course work within one week of the start of your learning programme, please contact your Account Manager or info@qa.com.

We highly advise that delegates should have acquired the ITIL 4 Managing Professional designation before booking onto this programme. This recommendation stems from the extensive strategic content covered in the course.

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Learning Outcomes

This course will provide you with the skills and knowledge to:

  • Align and manage your enterprise, IT, and digital strategies, using ITIL 4 concepts
  • Explore the use of the ITIL 4 framework to support an organisation’s digital transformation journey
  • Respond to digital disruption by reshaping corporate strategy and adapting business and operating models
  • Understand how internal and external factors influence a digital vision and strategy
  • Encourage a culture that is more agile, resilient, lean and continuously improving
  • Helps aspiring organisations and practitioners understand where to focus when combating competition and where to make digital investment
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Course Outline

Module 1: Course Intro

Module 2: What is Digital and IT Strategy

Module 3: What is the Vision?

Module 4: Strategic analysis and assessment

Module 5: Strategic planning and approaches

Module 6: Strategic measurement and review

Module 7: Digital leadership and managing innovation

Module 8: Managing strategic risk

Module 9: Digital and IT Strategy summary


Assignments are a crucial element of the learning programme and are designed to allow delegates to demonstrate they have grasped the key digital and IT strategy principles and that they can apply them to the associated AXELOS issued case study, which will be supplied to delegates as part of the pre-course work so enabling a smooth start to the first day of the learning programme.

The group assignments will be assessed and marked throughout the learning programme and passing these with a minimum score of 30 out of 40 is required prior to delegates taking the associated ‘closed book’ examination.

Delegates will receive notification of their in-course assignment results within 2 business days of completing the learning program. Upon passing, they can schedule the 30-question multiple-choice exam, requiring a score of 21 or higher for success. Successful completion of both the assignments and the exam leads to the awarding of the ITIL 4 Leader: Digital and IT Strategy certification.

PeopleCert exams take place remotely via PeopleCert Online Proctoring, and the afternoon of the last day of your course will continue with your learning until approximately 4.00pm. When booking your exam please ensure that it is for a time after the course has concluded and you have had confirmation that your assignment has passed. You may need to download special software such as ExamShield – your trainer will offer you guidance.

Reasonable Adjustments Policy

The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details and how to apply can be found here www.qa.com/axelosexams. At least two weeks' notice will be required for processing this request.

Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the policy. QA Exam Administration can be contacted by email exam.admin@qa.com or by phone +44(0) 1793 696162.

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Why choose QA

  • 98% say our ITIL® training will improve job performance
  • 92% pass rate for our ITIL® training courses
  • 98% quality rating for our ITIL® trainers' knowledge
  • We are fully accredited by PeopleCert

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Special Notices

PeopleCert examinations are remotely proctored. Once registered by the QA exam administration team you will receive an exam registration email directly from PeopleCert. This email will contain the necessary instruction on how to schedule your exam.

  • Official course manuals will be provided as an eBook resource for learners undertaking this course.
  • For open book exams learners are permitted to use a second device to access the official course manual, the use of dual monitors is not permitted during the exam.

***Due to the current high demand for online exams, there may be limited time slots available. Delegates are invited to contact Peoplecert directly regarding the provision of additional sessions. We would recommend delegates follow this process and re-access the live calendar regularly as Peoplecert will add additional sessions where demand dictates. ***

Please Note: You have the option to select between an intensive three-day block or a more extended arrangement of one day per week over a three-week period. For availability details, refer to the dates and locations section below.

Dates & Locations

ITIL® Master

ITIL® 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with agile, DevOps and digital transformation. Complete all three certifications below to achieve the ITIL® Master certification.

Required Star = Required
Certification = Certification
ITIL® Practice Manager (PM) Pass the Foundation, Create Deliver & Support and one of the Practice Manager modules to achieve the ITIL® Practice Manager certification.
ITIL® Managing Professional (MP) Pass the Foundation and all 4 Managing Professional modules to achieve the ITIL® Managing Professional certification.
ITIL® Strategic Leader (SL) Pass the Foundation and both the Strategic Leader modules to achieve the ITIL® Strategic Leader certification.

Frequently asked questions

See all of our FAQs

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

Contact Us

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