Overview
This course is part of the ITIL Practice Manager pathway. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.
The ITIL 4 Plan, Implement, and Control module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Asset Management Practice, ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice publications.
There is a 90-minute, closed book, 60 question multiple choice examination associated with this course. Pass mark is 39 (65%).
This exam is online and can be booked at a time of the delegates choosing once the course has finished and will be invigilated virtually by PeopleCert.
Prerequisites
An ITIL 4 foundation certificate.
Target Audience
This course is applicable for IT professionals or anyone who has an interest in the discipline/practice of IT asset management, Change enablement, Deployment management, Release management or Service Configuration management. This course is ideal for those individuals involved at the operational level of service delivery and wish to explore how best practices can be used to assist their organisation improve.
This course can also be a used as a qualifying certificate to contribute towards the ITIL®4 Master qualification level.
Delegates will learn how to
The course will help learners to:
- Understand practice key concepts
- Understand the processes within each practice
- Understand the roles and competencies within each practice
- Understand how technology supports and enables the practice
- Understand the role that third parties play within each practice
- Understand how the maturity model can be used the develop and improve the practice
- Understand how the ITIL 4 Guiding principles align with each practice
- Understand what practice success factors and KPIs could be used to ensure success of each practice.
Outline
This course delivers for learners the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices focussed around implementation and control of service, IT hardware, software or processes. It covers the ITIL 4 Asset Management Practice, the ITIL 4 Change Enablement Practice, the ITIL 4 Deployment Management Practice, the ITIL 4 Release Management Practice, and the ITIL 4 Service Configuration Management Practice.
It is intended to provide learners with best practice guidance at both strategic and operational levels for maximizing value from the Practices.
The ITIL 4 Plan, Implement, and Control Practices module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the course. It also allows learners to ‘meet’ like-minded people, share experiences and learn from each other whilst taking onboard the best practice advice and guidance provided by the trainer.
ITIL® Master
ITIL® 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with agile, DevOps and digital transformation. Complete all three certifications below to achieve the ITIL® Master certification.
= Required
= Certification
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Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.