This course is an ITIL Extension Module. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.

COP 26 - November 2021 – This is the decade that will decide human history.

Sustainability, carbon neutrality and reduction in the use of fossil fuels are at the forefront of everyone's mind. Business leaders and managers will be measured on their action and reaction to global warming, to world hunger and the development of those countries and society's that have not had the advantage of benefitting from the industrial revolutions of the past.

This course is designed to bring together the concepts of best practice and service management with the focus on changing businesses, focussing on the sustainability of the business itself and the supply chains that support or enable it. Sustainability in Digital & IT is a new extension module that compliments ITIL. Created with the UN, UNESCO and UNICEF it is a two-and-a-half-day course that explores how digital organizations can progress and how organisations should look forward and understand not only their impact upon the planet but how they can adapt and change to delivery the sustainability that both worldwide governments and local communities want. The mantra that runs throughout the course is ‘Think Globally, Act locally’

Who should attend?

It is aimed at anyone looking to understand the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.


After successfully completing the in-course assignments, learners must complete a one-hour, closed book, examination of 35 questions with Peoplecert invigilators. Pass rate is 70% (25/35) Important information: This examination is a standalone module – Axelos/Peoplecert have chosen to call it an extension module – true it extends knowledge, but it has ZERO bearing on gaining the ITIL Managing Professional or ITIL Strategist qualification award.

PeopleCert exams take place remotely via PeopleCert Online Proctoring, and the afternoon of the last day of your course will continue with your learning until approximately 4.00pm. When booking your exam please ensure that it is for a time after the course has concluded and at a time convenient for you. You will be required to download and install ExamShield and conduct a compatibility test prior to sitting the exam.

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There are no pre-requisites for this course although an understanding of ITIL terminology would be helpful.

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Delegates will learn how to

  • Understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services
  • Effectively address VUCA (Volatility, Uncertainty, Complexity, Ambiguity) challenges through sustainable strategies, procurement, products and practices
  • Obtain a practical grounding in the key principles of sustainability in line with the UN 17 Sustainability development goals (SDGs)
  • Conduct a full cost benefit analysis identifying potential risks and opportunities using best practice guidance.
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Why choose QA

  • 98% say our ITIL® training will improve job performance
  • 92% pass rate for our ITIL® training courses
  • 98% quality rating for our ITIL® trainers' knowledge
  • We are fully accredited by PeopleCert

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Special Notices

PeopleCert examinations are remotely proctored. Once registered by the QA exam administration team you will receive an exam registration email directly from PeopleCert. This email will contain the necessary instruction on how to schedule your exam.

Official course manuals will be provided as an eBook resource for learners undertaking this course.

For open book exams learners are permitted to use a second device to access the official course manual, the use of dual monitors is not permitted during the exam.

***Due to the current high demand for online exams, there may be limited time slots available. Delegates are invited to contact Peoplecert directly regarding the provision of additional sessions. We would recommend delegates follow this process and re-access the live calendar regularly as Peoplecert will add additional sessions where demand dictates. ***

Dates & Locations

Frequently asked questions

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How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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