Overview
This course is an ITIL Extension Module. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.
The course is based around the customer journey and explores how we would engage with cloud service providers (CSPs) to understand their services through to the onboarding of those services and how we realize value from them. This is not a technical cloud services course but more around the supplier/consumer journey. This course will be delivered over two-and-a-half days with an exam voucher for delegates to take the associated exam at a time of their choosing.
Who should attend?
The course is aimed at anybody who will be involved in decision making around cloud services and also negotiations with and managing cloud service providers.
Examination
The exam is a 90 minute, closed book examination of 40 multiple choice questions invigilated by PeopleCert. The pass mark for this exam is 70% (28/40)
Important information: This examination is a standalone module –it extends knowledge but it does not count towards obtaining the ITIL Managing Professional or ITIL Strategist qualification award.
PeopleCert exams take place remotely via PeopleCert Online Proctoring, and the afternoon of the last day of your course will continue with your learning until approximately 4.00pm. When booking your exam please ensure that it is for a time after the course has concluded and at a time convenient for you. You will be required to download and install ExamShield and conduct a compatibility test prior to sitting the exam.
Prerequisites
There are no pre-requisites for this course although an understanding of ITIL terminology would be helpful.
Delegates will learn how to
- To provide candidates with best practice guidance on how to use the capabilities offered by the cloud to identify and pursue opportunities, manage risks and achieve their desired business outcomes
- To provide the candidate with the practical skills and knowledge necessary to create, align and integrate key concepts of the ITIL framework to the cloud consumer journey
- To analyse available solutions and potential benefits using a vendor-neutral approach
- To effectively identify, select and deliver optimized cloud services
- To understand how to facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
- To ensure we adopt a customer-focused end-to-end cloud procurement user journey.
Why choose QA
- 98% say our ITIL® training will improve job performance
- 92% pass rate for our ITIL® training courses
- 98% quality rating for our ITIL® trainers' knowledge
- We are fully accredited by PeopleCert
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.
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Frequently asked questions
See all of our FAQsHow can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
Learn more about our Virtual Classrooms.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
Learn more about QA’s online courses.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.